Privacy Policy

PRIVACY STATEMENT
May 25, 2018

Your privacy is of great importance to France Bike Rentals SAS (“FBR”). Hence, we comply with all privacy laws. This means that your data is secure and used responsibly.
If you have any questions, or would like to know exactly what data we track, please contact jm@francebikerentals.com

  • Information collection

On our website you can submit a request for our services, where we use your personal information to process and register your application.
For this we use your IP address, e-mail address, name, location, nationality and payment details. We need these because of the agreement we enter into with you. We hold on to this information until your course has been completed, and seven years thereafter (this is the mandatory statutory period for the retention of data).

  • Order processing

When you place an order with us, we use your personal data to be able to handle this properly. In some cases, we will give some personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your payment details, name, physical address, IP address, e-mail address, phone number and billing address. We need these because of the agreement we enter into with you. We hold on to this information until your course has been completed, and seven years thereafter (this is the mandatory statutory period for the retention of data).

  • Supply to third parties

We collaborate with certain companies from time to time, and they can receive from us certain personal information. An example would be the invoice we send with regard to your rental. This is logged in our accounting system, the data of which is then shared with our accountant. You are entitled at all times to receive insight into what personal data we have stored, and with which parties this is being shared.

  • Contact form and newsletter

With the contact form you can ask us questions or submit requests.
For this we use your e-mail address, IP address and name. We do this with your consent. We hold on to this information until we are certain that you are happy with our response, and six months thereafter. This allows us to easily consult the information in the event of follow-up questions. It also allows us to improve our customer support service.

You can subscribe to our newsletter. This has news, tips, and information about our products and services. You can cancel your subscription at any time. Every newsletter contains an unsubscribe link. Your e-mail address is added to the list of subscribers with your permission only. This data is stored until you cancel the subscription.